Wheelchair & Stretcher Taxi in Tokyo, Driven by a Paramedic
Habataki Care Taxi is driven by a licensed paramedic (formerly with the Tokyo Fire Department, with more than 10,000 emergency calls) and based in Hinode, in the Tama area of West Tokyo. We are the natural choice if you are staying in or travelling to West Tokyo (Hachioji, Tachikawa, Ome, Fussa, Yokota Air Base and nearby) and need a wheelchair or stretcher transfer to Haneda or Narita. We are also the people to email if something goes wrong during your stay in Tokyo: a hospital visit, a discharge, a stretcher ride to the airport. Central Tokyo hotels are welcome too, but please note that for a plain hotel–airport transfer in central Tokyo, a metered accessible taxi based in the city will usually be cheaper than our flat rate.
What we can do
- Airport pickup at Haneda (HND) and Narita (NRT), with meet-and-greet at arrivals
- Wheelchair, reclining wheelchair and stretcher transport (Toyota HiAce, ambulance-grade interior)
- Up to 5 companions ride together at no extra charge
- Medical oxygen, suction and patient monitoring available on request (doctor's instructions required for oxygen)
- Transfers between hotels, hospitals, clinics and sightseeing spots — you decide where to go, we drive and assist
- Physical assistance at every step: getting in and out, stairs, transfers between wheelchair and bed
Private hire (full day / half day)
| Plan | Price | Includes |
|---|---|---|
| Full day | ¥80,000 | Up to 8 hours, from your arrival at the airport (or your first pickup) until your last drop-off |
| Half day | ¥50,000 | Up to 4 hours |
Charters start from the Tama / West Tokyo area. Your driver does not just drive: he parks, comes with you on foot and shows you around, and this is included in the fare. He speaks Japanese and basic English and uses a translation app; an English-speaking paramedic can join us as an interpreter on request (see the rate below). Admission tickets and meals are bought by you on the spot. We do not book hotels or other transport. Pick-ups at central Tokyo hotels are possible; please ask.
- The trip from our base to the airport is free of charge. Your time starts when we meet you.
- Overtime beyond the booked hours: ¥3,960 per 30 min, calculated in 5-minute increments.
- More than 8 hours in one day: please ask for a quote in advance.
- Night care fee: ¥5,500 for service between 22:00 and 6:00.
- Narita Airport pickup or drop-off: +¥10,000.
- Not included: expressway tolls and parking (charged at cost).
- Service area: all of Tokyo, based in Hinode (West Tokyo). Fussa / Yokota Air Base gate pick-up. Kanagawa, Chiba and Saitama on request.
- Flight delays: waiting at the airport is free within your booked hours. If the delay pushes you past your booked hours, the first extra hour is free; after that, overtime applies.
- The 10% disability discount under our approved fare applies only to holders of a Japanese disability certificate.
- Prices include consumption tax. The fare portion follows the taxi fare approved by the Kanto District Transport Bureau; assistance fees are set by Habataki.
Airport transfers (one way)
| Route | Price | Includes |
|---|---|---|
| Haneda ⇄ Tama / West Tokyo (or central Tokyo) | ¥35,000 | One way. Meet-and-greet at arrivals and up to 2 hours from pickup. |
| Narita ⇄ Tama / West Tokyo (or central Tokyo) | ¥45,000 | One way. Meet-and-greet at arrivals and up to 2 hours from pickup. Narita supplement included. |
- Beyond 2 hours: ¥3,960 per 30 min, calculated in 5-minute increments.
- Night care fee: ¥5,500 for service between 22:00 and 6:00, same as day hire.
- Expressway tolls and parking: charged at cost.
- Deposit (¥10,000) and cancellation terms: same as day hire — see Payment and Cancellation policy below.
- Additional nurse / paramedic on request: ¥8,000 per hour (minimum 4 hours), travel costs at cost.
The flat rate covers a paramedic driver, a HiAce with medical equipment on board, and the drive out from West Tokyo. There is nothing to add on the day except tolls, parking and the night care fee. If your flight is late, the first extra hour of waiting is free.
Same-day or next-day requests: email us and we will reply right away with a yes or no. Existing bookings come first.
Our vehicle and how your wheelchair is secured
Toyota HiAce with a rear lift. Lift capacity 250 kg (wheelchair, passenger and one helper together). Lift platform 1,200 × 790 mm. Wheelchairs up to 785 mm wide, 1,265 mm long and 1,435 mm high (manufacturer's figures). Two wheelchair users can ride together when the stretcher is removed; please arrange this in advance.
Power wheelchairs and mobility scooters: tell us the combined weight (chair + user) and the chair's size when you write, and we will confirm by email how it will be secured.
Lift lowered / Stretcher on the lift.
Before and after: two wheelchairs secured, seen from the rear door.
Stuck during your stay?
Fell ill, ended up in hospital, or need a stretcher to get home? This is what we do every day in Japanese. Hotel ⇄ hospital, hospital discharge to your hotel, or a stretcher ride to Haneda or Narita anywhere in Tokyo: email us the details and we will quote by return. A paramedic drives, with oxygen (on a doctor's instruction), suction and monitoring on board.
If a wheelchair breaks, email us with your location and what you need.
How to book
- Email us at info@habataki-taxi.jp with: your dates, flight number and arrival time, number of passengers, mobility needs (wheelchair / reclining / stretcher, own wheelchair or ours), medical equipment needed, and your hotel or destinations. For power wheelchairs: combined weight (chair + user) and the chair's width, length and height.
- We reply within 24 hours with a quote and a secure card-payment link for a ¥10,000 deposit.
- Your booking is confirmed when the deposit is paid. The deposit is deducted from the total on the day.
When you email, please include: date, flight number, pickup and destination, and how you get around (wheelchair, walking with support, stretcher, oxygen). Our license covers passengers who find it difficult to use ordinary taxis or public transport on their own, and their companions.
We reply in English by email. Phone calls are in Japanese only.
Habataki is also listed on Accessible Japan, an English guide to accessible travel in Japan. You can read our listing and send an inquiry from there as well.
Payment
- Deposit: ¥10,000 by credit card (secure payment link).
- Balance on the day: credit card (Visa, Mastercard, JCB, American Express, Diners, Discover, UnionPay; contactless and Apple Pay), QUICPay, Alipay+, WeChat Pay, UnionPay QR, or cash (Japanese yen).
- We issue a receipt.
Cancellation policy
- Cancellation 2 or more days before the service date: full refund of the deposit.
- Cancellation on the day before or the day of service, or no-show: the deposit is forfeited (¥10,000).
- Flight cancellations or delays: contact us as soon as you know. We will do our best to rebook.
About the driver
Nakada Yasuaki — paramedic (kyukyu-kyumeishi), former Tokyo Fire Department ambulance crew. Licensed accessible taxi operator (Kanto District Transport Bureau, License No. 関自旅二第1222号). During transport, oxygen saturation is monitored continuously.
Contact
- Email: info@habataki-taxi.jp (English OK)
- Phone: +81 80-5293-9296 (Japanese only, 24 hours)
- Address: 1160-3 Oguno, Hinode-machi, Nishitama-gun, Tokyo 190-0181, Japan
- Legal notice (特定商取引法に基づく表記, in Japanese): /tokushoho/ ・ Privacy policy (Japanese): /privacy/